Louis Crawford

Customer Support Specialists handle inquiries, schedule appointments, and assist customers with service needs. They are the first point of contact for customers and ensure a smooth, responsive service experience.

Key Responsibilities:

• Answering customer calls and addressing questions or concerns.
• Scheduling appointments for inspections, repairs, and maintenance.
• Providing information on AC services and pricing.
• Coordinating with technicians to ensure timely responses.
• Managing and updating customer records.

How to Become a Customer Support Specialist:

‍Requires a high school diploma, with experience in customer service being an asset. Strong communication skills are essential.

Key Skills:

• Strong interpersonal and problem-solving skills.
• Knowledge of HVAC services and terminology.
• Excellent organizational and time management skills.
• Ability to handle multiple inquiries professionally.